Before we begin
Good questions.
Clear answers.
The practical details, without the small print getting in the way.
Three things
worth knowing.
- Start small.A website and enquiry flow are often the useful first step.
- Keep control.An enquiry doesn’t automatically confirm an appointment.
- Agree the scope.Costs, ownership and support are clear before work starts.
Getting started
What do I need to start with?
Usually a website and a clearer enquiry flow. We start with the part causing the most trouble and agree the pages, forms and workflows needed.
How long does setup take?
Setup happens in stages. The timing depends on the pages, forms and automations involved. A straightforward website and enquiry flow takes less work than a system with review requests and retention added. We agree a timeline around the scope.
Can you work with my existing booking software?
Often, yes. Most projects start by improving the enquiry flow around the tools you already use. We check what can work together before suggesting a replacement.
Enquiries & everyday tools
Can I keep using WhatsApp?
Yes. WhatsApp can stay part of the process. The goal is to make enquiries clearer before the conversation starts, while keeping the way you talk to customers familiar.
Does an enquiry automatically confirm an appointment?
No. An enquiry is a request. In the Mylene project, the owner reviews and confirms appointments in her scheduler. We agree the confirmation process for your business.
Does the WhatsApp pilot send messages on its own?
No. The Fort Fitness proof of concept drafts suggestions. Paul reviews, edits and manually sends each reply. It is a working pilot under evaluation, not a packaged autonomous messaging service.
Costs, support & handover
What does it cost?
Public pricing starts at €300 setup and €100 per month. The exact cost depends on the pages, forms and automations. Pricing is negotiable, and a one-time build without a monthly plan may suit the project better.
Can I cancel ongoing support?
Yes. There is no long-term contract. Support continues while it is useful to you; the work covered is agreed around your project.
What does monthly support cover?
It can include maintenance, small changes, reporting and ongoing workflow improvements. We agree the scope around what you actually need.
Who owns the website and accounts?
We clarify ownership, account access, third-party services and handover in the project scope before work starts. The arrangement depends on what we build and whether you choose ongoing support.
Can I add more later?
Yes. Once the website and enquiry flow are working, you can add review requests, reminders, seasonal campaigns or other useful follow-ups. There is no need to build everything at once.
A clearer next step starts here
What’s still being done manually?
Tell me the part of your day that keeps repeating. We’ll use a free, 20-minute consultation to work out what would help.
Book a free consultation Or message on WhatsApp